Effective Date: May 1, 2024

Nymorra LLC (“we,” “us,” or “our”) operates the website https://nymorra.com/. We are committed to protecting the privacy and security of your personal data, whether you are a customer in the United States or an individual located in the European Union (EU) or European Economic Area (EEA). This statement outlines our practices for collecting, using, disclosing, and safeguarding your personal data in compliance with the General Data Protection Regulation (GDPR), applicable US privacy laws, and Google Merchant Center policies.

1. Our Commitment to Data Protection

Nymorra LLC, based in the United States, is dedicated to upholding the principles of data protection and privacy. We understand the importance of your personal information and strive to process it lawfully, fairly, and transparently. While our primary operations and customer base are within the US, we extend our data protection commitment to individuals in the EU/EEA whose data we may process.

2. What Personal Data We Collect

We collect personal data that you voluntarily provide to us when you interact with our website, place an order, or communicate with us. This may include:

  • Contact Information: Name, email address, shipping address, billing address, and phone number.
  • Order Information: Details of products purchased, order history.
  • Account Information: If you create an account, we store your login credentials.
  • Communication Data: Records of your correspondence with our customer service team.
  • Technical Data: Information about your device and browsing activity on our website (e.g., IP address, browser type, operating system, pages viewed) collected via cookies and similar technologies.

We do not collect sensitive personal data such as health information, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation.

We use your personal data for legitimate business purposes and only when we have a legal basis to do so under GDPR, which may include:

  • To Fulfill Your Orders (Contractual Necessity): Processing your payments, shipping your products, and managing returns.
  • To Provide Customer Service (Contractual Necessity & Legitimate Interest): Responding to your inquiries, providing support, and assisting with any issues related to your purchase or account.
  • To Improve Our Services (Legitimate Interest): Analyzing website usage to enhance your shopping experience, product offerings, and website functionality.
  • For Marketing Communications (Consent): If you opt-in, sending you promotional emails about new products, special offers, and updates. You can withdraw your consent at any time.
  • To Maintain Security and Prevent Fraud (Legal Obligation & Legitimate Interest): Protecting our website and customers from fraudulent transactions and other illegal activities.
  • To Comply with Legal Obligations: Meeting our legal and regulatory requirements.

4. How We Share Your Personal Data

We may share your personal data with trusted third parties only when necessary to fulfill the purposes outlined above:

  • Payment Processors: Such as Afterpay and Klarna, to process your transactions securely. These processors are compliant with industry security standards.
  • Shipping Carriers: To deliver your orders.
  • Service Providers: Companies that provide services on our behalf, such as website hosting, data analytics, and email marketing. These providers are obligated to protect your data and only use it for the purposes we specify.
  • Legal Compliance: When required by law or in response to valid legal requests (e.g., court orders, subpoenas).

We do not sell your personal data to third parties.

5. Your Data Protection Rights (GDPR)

If you are located in the EU/EEA, you have the following rights concerning your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data under certain circumstances.
  • Right to Restriction of Processing: Request that we limit the processing of your data.
  • Right to Object to Processing: Object to the processing of your data based on legitimate interests or for direct marketing.
  • Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request in accordance with applicable data protection laws.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes using secure servers, encryption (SSL technology) for data transmission, and regular security audits.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means retaining order information for a period required for tax and warranty purposes.

8. International Data Transfers

Nymorra LLC is based in the United States. If you are located in the EU/EEA, your personal data will be transferred to and processed in the US. We ensure that appropriate safeguards are in place for such transfers, relying on mechanisms such as standard contractual clauses or your explicit consent, where required.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings.

10. Shipping Policy

Order Processing: All orders placed with Nymorra LLC are processed within 1-2 business days (Monday-Friday, 9 AM-5 PM EST), excluding weekends and public holidays.

Shipping Rates & Times: We offer Standard Shipping for all orders.

  • Standard Shipping: 3-7 business days, cost: $0.00.
  • Free Shipping Threshold: Free Standard Shipping is offered on all orders with a value over $0.00.

Shipping Destinations: Nymorra LLC currently ships only to addresses within the United States. We do not offer international shipping at this time.

11. Return Policy

We want you to be completely satisfied with your purchase from Nymorra LLC.

Return Window: You have 30 days from the date of delivery to return your item(s).

Eligibility for Returns: Items must be unused, unwashed, in their original condition, and with all tags attached to be eligible for a return.

Return Process:

  1. To initiate a return, please contact our customer service team at support@nymorra.com or call +12122292900 during business hours (Monday-Friday 9AM-5PM EST).
  2. Provide your order number and the reason for the return.
  3. We will provide you with a prepaid return shipping label via email.
  4. Package your item(s) securely and attach the provided label.
  5. Drop off the package at the designated carrier location.

Return Shipping Costs: Nymorra LLC will cover the cost of return shipping by providing a prepaid return label.

Restocking Fee: No restocking fee applies to returns.

Refunds: Once your return is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed to your original payment method within a certain number of days.

12. Payment Methods

Nymorra LLC accepts the following payment methods for your convenience:

  • Afterpay
  • Klarna

All payments are securely processed through our third-party payment gateways.

13. General Terms & Conditions

  • Accuracy of Information: We strive to ensure all information on https://nymorra.com/ is accurate and up-to-date. However, errors may occur, and we reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
  • Product Availability: All products are subject to availability.
  • Pricing: Prices are subject to change without notice. All prices are in USD.

14. Changes to This GDPR Compliance Statement

We may update this GDPR Compliance Statement periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised statement on this page with an updated “Effective Date.”

15. Contact Us

If you have any questions about this GDPR Compliance Statement, our data practices, or if you wish to exercise your data protection rights, please contact us:

Nymorra LLC Address: 82 7th Ave, New York, NY 10001,United States  Email: support@nymorra.com Phone: +12122292900 Customer Service Hours: Monday-Friday 9AM-5PM EST